Austin Gandy

Chief of Staff, Technical Services - LiveRamp

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About Me

I'm currently working as the Chief of Staff for Technical Services at LiveRamp. I've been at LiveRamp for coming up on 4 years now and have worked in a variety of different roles at the company in my time here. It has been really exciting place of me to grow and learn how to leverage the combination of hard and soft skills to solve all of the gritty problems that come with growing a company from 300 employees to 1,100 in 3 years.

Before LiveRamp, I was at UC Berkeley where I majored in Computer Science with an emphasis in math. I also had a number of Software Engineering internships over the summers in college. For more details on my technical experience, see here.

When I'm not working, I enjoy reading, playing guitar and piano, listening to music, and having opinions about things.

Work Experience

Chief of Staff - Technical Services - LiveRamp (May 2019 – Present)

  • Oversaw data delivery optimization project resulting in savings of over $600k/year in GCP spend
  • Led efforts to move entire customer base from email-based support to ticketed support
  • Restructured response and resolution time SLAs to better align with customer expectations
  • Led execution of 85 person technical services reorganization
  • Established OKRs for Technical Services (an 85 person organization spanning 5 functional groups)

Head of Product Expert Team - LiveRamp (March 2018 – May 2019)

  • Re-oriented the PE team towards preventing instances of client churn risk before they occur
  • Created and owned process for product-related client escalations
  • Drove initiatives across Product, Engineering, Technical Services, Product Marketing, and Commercial teams to mitigate potential future churn risk
  • Managed creation of LiveRamp data integration with the fastest-growing Demand Side Platform

Product Expert - LiveRamp (June 2017 – March 2018)

  • Acted as liaison between Product Management and Operations helping to determine business value of product improvements
  • Assisted in resolving technical client escalations by coordinating with Product, Engineering, and Operations
  • Held office hours once a day for any questions the Operations team may have about LiveRamp system behaviors
  • Rolled out and manage the subject matter expert program to increase communication bandwidth between operations and engineering
  • Vetted and assist with releases of new features to external users including a notification service for all external clients

Product Operations Manager - LiveRamp (August 2016-June 2017)

  • Worked as technical account manager for accounts that produce over $5MM in annualized revenue, building and maintaining client workflows by understanding client needs and LiveRamp systems
  • Assisted in a 10x increase in monthly recurring revenue of a measurement partner through the use of custom workflows and creative solutions to their problems
  • Worked with new hires on the Platform Product Operations team to get them up-to-speed and comfortable as quickly as possible
  • Owned technical relationship for the Google Store Sales program, which provided search advertising attribution for 30 Fortune 500 retailers

Software Engineering Intern - Fivestars (May - August 2015)

Technologies used: Python, Django, AngularJS, Javascript, Bash, Jenkins, PL/SQL, and Git

  • Created data pipeline for sending receipt data from the client point of sale system to the Fivestars server to allow for server side validation of receipt parsing
  • Wrote product requirements for and implemented an internal tool that automated team’s software patching process

Software Engineering Intern in Quality - Salesforce (May - August 2014)

Technologies used: Java, JUnit, Eclipse, and Perforce

  • Wrote integration and unit tests for the process automation user interface team
  • Extensively filed, tested, and fixed bugs in the product

Software Engineering Intern - Waypoint Homes (May - August 2013)

Technologies used: Java, VisualForce, Salesforce.com, and Python

  • Wrote backend business logic for saving work orders, summing funds and saving contact information
  • Developed a tool that automated the dynamic creation of variance reports given a date range and associated fund

Computer Science Tutor Breakout Mentors (January 2014 - May 2015)

  • Constructed individualized curriculums for students ranging in age from 9-14
  • Aligned curriculum with students' interests and parents' goals

Other Experience

Computer Science Mentor (Mini-TA) - CS Mentors at UC Berkeley (2015)

  • Led a section of 4-5 Data Structures students helping them with the current course material
  • Led group of 4 junior mentors reviewing teaching goals and pedagogical best practices
  • Helped develop curriculum for the course

NCAA Division 1 Gymnast - UC Berkeley (2012 - 2013)

  • Trained 20+ hours per week
  • 2 time NCAA Academic All-American
  • Competed on the seventh ranked team in the United States in the NCAA National Championships as a freshman